Refund Policy

Refunds will be granted in accordance with the airline's pricing restrictions and cancellation policy. Such reimbursements are subject to Wahatu obtaining them from the airlines. However, the convenience charge paid to Wahatu at the time of booking is non-refundable.

All cancellations made directly with the airline must be communicated to Wahatu in order to begin the refund process. Refund processing times may differ based on the manner of payment, bank, and so on. The reimbursement will be handled after subtracting the Wahatu service cost, which is separate from the convenience price specified above.

The refund will be credited to the same account as the original payment. If the User used a credit card, Wahatu will reverse the charge to that credit card; similarly, if the User used a debit card, Wahatu will credit the money to that debit card.

If you cancel and refund partially used tickets, the upfront discount and promo code discount you received at the time of booking will be removed from your refund.